Refund and cancellation policy
Last updated: September 2026
Stable bookings
- Cancelling 24 hours or more before the start: free.
- Cancelling less than 24 hours before: the stable may charge a small admin fee that it states in advance.
- If the stable cancels, or the service cannot go ahead for the horse's safety or the weather: you get a new time or a full refund.
Payment
- For now you pay directly at the stable. When online payment launches, refund details will be added here.
Products (when the store launches)
- Returns within 7 days of delivery, if the product is unused and in its original condition.
- Supplements, medicines and made-to-order products cannot be returned unless they have a manufacturing defect.
Disputes
- The platform team steps in within 48 hours of receiving a complaint to reach a fair outcome for both sides.